Privacy Policy

1. Information We Collect

We collect information you provide directly when creating an account, using the Platform, or communicating with us. This includes:

• Account information: name, email address, organization details, and role
• Usage data: interactions with Platform features, modules accessed, and preferences
• Business data: customer records, invoices, schedules, inventory data, and workflow configurations you input into the system
• Communication data: support inquiries, feedback, and correspondence

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Platform and its modules
• Process transactions and manage your subscription
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage trends to enhance user experience
• Detect, prevent, and address technical issues and security threats

3. Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption at rest and in transit, regular security audits, and access controls aligned with industry best practices and data protection regulations applicable in African jurisdictions.

4. Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers who assist in operating the Platform, subject to strict confidentiality agreements. We may also disclose information if required by law or to protect our rights.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Platform services. Upon account termination, we will delete or anonymize your data within 90 days unless retention is required by law.

6. Your Rights

You have the right to:

• Access and review the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal obligations
• Object to or restrict processing of your data
• Request portability of your data to another service provider
• Withdraw consent at any time where processing is based on consent

7. Third-Party Services

The Platform may integrate with third-party services for payment processing, analytics, and infrastructure. These third parties have their own privacy policies governing the use of your data. We encourage you to review their policies before using integrated services.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

9. Contact

For questions about this Privacy Policy or to exercise your data rights, contact our support team or reach our Data Protection Officer at privacy@africaos.com. Review our Terms and Conditions for more information.